We strive to ensure every product arrives in perfect condition and performs as expected. In the unlikely event that you experience an issue with a product, our team will work with you to assess whether it is covered under the manufacturer's warranty. Please note that warranty claims are subject to specific conditions and approval by the manufacturer, and only faults arising from defects in materials or workmanship under normal use will be considered. Damage caused by impact, misuse, neglect, accidental damage, normal wear and tear, incorrect stringing by a third party, or other non-manufacturing causes is not covered. As the lifespan of a racket can vary depending on playing style, frequency of use and playing level, all claims are assessed individually in accordance with the manufacturer's warranty policy and proof of purchase may be required.
HOW DO I SUBMIT A WARRANTY CLAIM?
STEP 1
Please complete the Warranty Form (PDF)
Please ensure you have filled in all sections of the warranty form, as failure to do so may delay the warranty process
STEP 2
Repackage your parcel
Please get in touch with ATT returns email to get you return label.
Step 3
Upon receipt of your warranty, assuming it is in the condition we expected, we will aim to submit your warranty to the manufacturer on the same working day.
Return Address
Warranty's must be sent to the following address. Failure to do so may result in delays to the refund process.:
All Things Tennis, Unit 4 Sucham Park, Northfield Road, Kineton Road Industrial Estate, Southam, Warwickshire, CV47 0AB
Warranty Policy
- Warranty claims must be submitted using our warranty claim form and include a detailed description of the issue, along with clear photographs of the product and the affected area being sent to our customer service team prior to the return.
- Do not return any items until instructed to do so by our customer service team. In many cases, photographs will be required for an initial assessment before a return is authorised.
- Where a physical inspection is required, products should be returned in a clean condition and, where possible, with any original packaging.
- We recommend obtaining proof of postage when returning items for inspection.
- Warranty claims are assessed in accordance with the manufacturer's warranty policy and are subject to inspection and approval by the manufacturer or their authorised distributor.
- Damage resulting from accidental impact, misuse, neglect, excessive wear and tear, unauthorised modification, or incorrect stringing by a third party is not covered under warranty.
- For racket warranty claims, evidence of impact damage, including contact with the court surface, net posts, fences, walls or other rackets, may invalidate the claim.
- Please ensure the warranty claim form is completed in full and included with any returned product. Missing information may delay the assessment process.
- Warranty assessments can take time, particularly where the product must be inspected by the manufacturer. We will keep you updated throughout the process and inform you of the outcome as soon as a decision has been made.
- Approval of a warranty claim does not automatically guarantee a refund. Any resolution, including repair, replacement, credit or refund, will be determined in accordance with the manufacturer's warranty policy.
- Warranty turn around times at the moment from manufactures are around 4-6 weeks.
- If your warranty claim is not accepted by the manufacturer, the product will be returned to you free of charge, with no further action required.
- Depending on the circumstances, we may, at our discretion, explore a goodwill resolution or compensation where appropriate.
- All products are quality checked upon arrival from the manufacturer to ensure they are received in good condition and free from visible defects.
- Products are inspected again before dispatch from our warehouse to ensure there is no damage present prior to shipment.
- Warranty claims are handled in accordance with the manufacturer's warranty, with coverage and resolutions determined by the applicable manufacturer warranty terms.
- Warranty assessments are carried out by the manufacturer, where required, to determine whether a product fault or damage is covered under warranty.
- Any warranty resolution is subject to the manufacturer's assessment and warranty terms.
Tennis Racket Example Claims
Paint Defect
This image shows an example of a paint defect that occurred during the manufacturing process. This particular case was accepted as a valid warranty claim by the manufacturer, demonstrating the type of paint defect that may be covered under the manufacturer’s warranty following assessment.
DOUBLE FRAME BREAK
This image shows an example of a double frame break caused by external impact or excessive force. Damage of this nature is generally associated with a heavy impact, such as striking the ground or another hard surface, and is not accepted as a manufacturer warranty claim.
FRAME DAMAGE
This image shows an example of impact damage, where blunt force has caused a visible gash or indentation in the racket frame. Damage of this nature is typically caused by contact with the ground or another hard surface and is not accepted as a manufacturer warranty claim.
MANUFACTURING DEFECT
This image shows an example of a manufacturing defect where an unnatural raised area or bump is present in the pallet beneath the grip. This type of irregularity is caused during the manufacturing process and may be accepted as a manufacturer warranty claim following assessment.
Padel Racket Example Claims
EXTENSIVE FRAME DAMAGE
This image shows an example of significant frame damage to the top of a padel racket, accompanied by other visible signs of impact and misuse. Damage of this nature is consistent with external force or abuse during use and is not accepted as a manufacturer warranty claim.
HAIRLINE FACE FRACTURE
This image shows an example of a hairline fracture across the face of a padel racket caused by a manufacturing defect. This type of fracture can be present from the time of delivery and may become more visible with use. Where confirmed to have been present before the racket was used, this type of damage may be accepted as a manufacturer warranty claim.
Face Break
This image shows an example of a small crack in the centre of the racket face, positioned between the holes. This type of defect was accepted as a valid manufacturer warranty claim, following assessment and confirmation that the damage was consistent with a manufacturing issue.
EXTENSIVE FACE DAMAGE
This image shows an example of severe cracking and blunt-force damage across the racket face, with extensive visible damage caused by a significant external impact. Damage of this nature is consistent with forceful contact during use and is not accepted as a manufacturer warranty claim.
Please Note
The examples shown above are for guidance purposes only and are not an exhaustive representation of warranty or non-warranty damage. Every warranty claim is assessed individually, taking into account the nature, location, and cause of the reported damage. Final warranty decisions are subject to inspection and assessment by the relevant manufacturer and their applicable warranty terms and conditions.