We strive to ensure every product arrives in perfect condition and performs as expected. In the unlikely event that you experience an issue with a product, our team will work with you to assess whether it is covered under the manufacturer's warranty. Please note that warranty claims are subject to specific conditions and approval by the manufacturer, and only faults arising from defects in materials or workmanship under normal use will be considered. Damage caused by impact, misuse, neglect, accidental damage, normal wear and tear, incorrect stringing by a third party, or other non-manufacturing causes is not covered. As the lifespan of a racket can vary depending on playing style, frequency of use and playing level, all claims are assessed individually in accordance with the manufacturer's warranty policy and proof of purchase may be required.
HOW DO I SUBMIT A WARRANTY CLAIM?
STEP 1
Please complete the Warranty Form (PDF)
Please ensure you have filled in all sections of the warranty form, as failure to do so may delay the warranty process
STEP 2
Repackage your parcel
Please get in touch with ATT returns email to get you return label.
Step 3
Upon receipt of your warranty, assuming it is in the condition we expected, we will aim to submit your warranty to the manufacturer on the same working day.
Return Address
Warranty's must be sent to the following address. Failure to do so may result in delays to the refund process.:
All Things Tennis, Unit 4 Sucham Park, Northfield Road, Kineton Road Industrial Estate, Southam, Warwickshire, CV47 0AB
Warranty Policy
- Warranty claims must be submitted using our warranty claim form and include a detailed description of the issue, along with clear photographs of the product and the affected area being sent to our customer service team prior to the return.
- Do not return any items until instructed to do so by our customer service team. In many cases, photographs will be required for an initial assessment before a return is authorised.
- Where a physical inspection is required, products should be returned in a clean condition and, where possible, with any original packaging.
- We recommend obtaining proof of postage when returning items for inspection.
- Warranty claims are assessed in accordance with the manufacturer's warranty policy and are subject to inspection and approval by the manufacturer or their authorised distributor.
- Damage resulting from accidental impact, misuse, neglect, excessive wear and tear, unauthorised modification, or incorrect stringing by a third party is not covered under warranty.
- For racket warranty claims, evidence of impact damage, including contact with the court surface, net posts, fences, walls or other rackets, may invalidate the claim.
- Please ensure the warranty claim form is completed in full and included with any returned product. Missing information may delay the assessment process.
- Warranty assessments can take time, particularly where the product must be inspected by the manufacturer. We will keep you updated throughout the process and inform you of the outcome as soon as a decision has been made.
- Approval of a warranty claim does not automatically guarantee a refund. Any resolution, including repair, replacement, credit or refund, will be determined in accordance with the manufacturer's warranty policy.
- Warranty turn around times at the moment from manufactures are around 4-6 weeks.
- if your warranty is not accepted by the manufacturer, your product will be returned to you, free of charge, and that is that.
- depending on the situation as a company we will try to look for a goodwill compensation.