Frequently Asked Questions
All Things Tennis stock is fully inspected by our tennis experts upon arrival to our store. We ensure only the highest quality goods reach our customers.
What credit cards do you accept?
We accept all major credit cards, Visa, Maestro, Mastercard and AMEX
Do you accept PayPal?
Yes, we accept PayPal
We accept Apple pay and Google pay
Can I cancel my order once I've paid?
Yes, you can cancel straight away but once the order is shipped you will need to send the items back to us, we will then refund your card straight away.
How much is delivery?
We offer Free Standard Delivery on all UK orders
For European countries, we charge £13.99 per delivery.
For Worldwide deliveries, we charge £25.00 per delivery.
How long does delivery take?
Standard delivery within the UK is between 3 to 5 days. Should there be an delays, we will look to inform you at the earliest possible opportunity.
European delivery are between 7-10 days from dispatch. Customs inspections or holds may impact on this time.
Worldwide deliveries are between 10-14 days from dispatch. Customs inspections or holds may impact on this time.
We accept returns within 14 days of the order date. Items must be in new and unused condition including all packaging and wrapping. Buyer pays return postage.
I purchased a racket with the free string upgrade - can I return or change my racket?
We can unfortunately not accept a return when you buy a racket with the free string upgrade. This is because it is a customised stringing choice - in terms of strings and tension. Due to this unique personal touch we are unable to re-sell that racket
How can I return my item?
Please inform us via email as to your issue and we will send you a confirmation of your return request. Once the goods are received we will issue you a full refund, if tags or packaging has been removed we can unfortunately not accept the return.
Can I exchange my items?
If you wish to exchange, please request a refund and return the original item, then simply reorder what you wish-we will ensure all relevant discounts are applied
I have received a faulty/wrong item?
If you have received a faulty or wrong item, please get in contact and we will try to rectify your issue as quickly as possible.
How long does it take to be refunded?
Once we have received your item, we will issue your refund immediately. Duration before you can see the funds in your bank statement varies depending on your chosen payment method and may take up to 5 working days.