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Frequently Asked Questions

OUR PRODUCTS

All Things Tennis stock is fully inspected by our tennis experts upon arrival to our store. We ensure only the highest quality goods reach our customers.

Payment

What credit cards do you except? 

We accept all major credit cards, Visa, Maestro, Mastercard and AMEX

Do you accept PayPal?

Yes, we accept PayPal

Accelerated Checkouts

We accept Apple pay and Google pay

Can I cancel my order once I've paid?

Yes, you can cancel straight away but once the order is shipped you will need to send the items back to us, we will then refund your card straight away.

Delivery

How much is delivery?

We offer Free Standard Delivery on all UK orders

For European countries, we charge £13.99 per delivery.

For Worldwide deliveries, we charge £25.00 per delivery.

How long does delivery take?

Standard delivery within the UK is between 3 to 5 days. Should there be an delays, we will look to inform you at the earliest possible opportunity.

European delivery are between 7-10 days from dispatch. Customs inspections or holds may impact on this time.

Worldwide deliveries are between 10-14 days from dispatch.  Customs inspections or holds may impact on this time.

Returns

Returns Policy

We accept returns within 14 days of the order date. Items must be in new and unused condition including all packaging and wrapping. Buyer pays return postage.

How can I return my item?

Please inform us via email as to your issue and we will send you a confirmation of your return request. Once the goods are received we will issue you a full refund, if tags or packaging has been removed we cannot accept the return.

Can I exchange my items?

If you wish to exchange, please request a refund and return the original item, then simply reorder what you wish-we will ensure all relevant discounts are applied

I have received a faulty/wrong item?

If you have received a faulty or wrong item, please get in contact and we will try to rectify your issue as quickly as possible.

How long does it take to be refunded?

Once we have received your item, we will issue your refund immediately. It may take up to 5 working days to reflect on your bank statement.